These are the skills you need to operate in increasingly complex work environments, address increasingly difficult business problems and deliver greater value to your organisation.
communication
Listening
Listening is ‘Hearing’ with interest and attention. People have different ways of listening.
Translating
How to take what you have heard or already know and apply it in a different context or for a different audience.
Writing
Putting thoughts and information into a medium others can interpret.
Presenting
Personal delivery of information or ideas to a group or an individual.
Messaging
What ideas and information you communicate and how you communicate them.
analysis
Analysing
Applying a logical, scientific approach to problem solving and decision-making.
Critical Thinking
How you apply your thought process to new situations and problems.
Evaluating
Objectively measuring and considering information to aid decision-making.
Prioritising
Determining which option or action is best.
Deciding
Your ability to define, choose and commit to a course of action.
design
Creativity
Embracing innovative thinking to add value.
Systems Thinking
Considering how all the facets interconnect to deliver a sustainable outcome.
Modelling
Replicating or reflecting a subject or situation to get clarity and insight.
Planning
Determining what you need to do, how you're going to do it and the resources required.
Delivering
Producing specific results and achieving measurable outcomes.
engagement
People and Connection
Your ability to put yourself in another person’ situation, and know what they're going through.
Organisational Awareness
Understanding how your role and behaviours fit within the working community, and impact on it.
Negotiating and Facilitating
Getting everyone on the same page to find common ground, and agree on shared outcomes.
Challenging the Status Quo
Getting people to consider ‘thinking and doing’ differently to the usual way of ‘thinking and doing’.
Managing and Motivating
Working with and through people to achieve outcomes.
The 20 soft skills required for successful problem solving. Click/tap each one for their definition.
